CKR Terms And Conditions

About these Terms and Conditions  

These terms and conditions are about the services we provide to you. We/Our/Us in these terms refer to The Complete Kitchen Renovation Co. Ltd (“CKR”) company registration number 10568352 registered address: Verdemar House, 230 Park View, Whitley Bay, Tyne and Wear, England, NE26 3QR. Please check that the details on your Order and in these Terms are complete and accurate. If you notice a mistake or require any changes to your Order, please contact us.

Summary of Our Kitchen Renovation Service 

  1. We will visit you in your home in order to discuss construction and design ideas. An assessment of your kitchen will be carried out and measurements taken.
  2. Following the visit, we will provide you with an Order setting out the scope of our services (the “Services”), an estimate of our charges (the “Fee”) and a copy of these Terms.
  3. Please confirm in writing if you are happy with the Order and the Terms.
  4. The Services will commence on an agreed date.

Our Obligations to You

We will carry out the Services using reasonable skill and care to be expected of a reasonably competent contractor experienced carrying out services of a similar size and scale as the Services.

In the unlikely event that there is any defect with the Services, please contact Us and tell Us as soon as reasonably possible and please give Us a reasonable opportunity to repair or fix any defect.

CKR will have no responsibility for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow CKR’s core instructions, misuse, alteration or repair without Our prior approval.  Further, CKR will not be held liable for any defects and / or losses arising as a result of products that have not been supplied by us.

Cancellation Policy

Before We begin any work for you, you may cancel any Order for Services by contacting Us no later than 14 days before the date on which we agreed to start the Works.  We will confirm your cancellation in writing to you.  In that event if you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.  Please note however, that if you cancel an Order for Services before the appointment date and We have already started work on your Order by that time, the costs that We reasonably incurred will be deducted from any refund that is due to you.

Once we have begun to provide the Services to you, you may only cancel the Order for Services by giving Us clear notice if We break this contract in any material way and We do not correct or fix the situation within a reasonable time of you asking Us to in writing, or We go into liquidation or a receiver or an administrator is appointed over Our assets, or you are affected by an Event Outside Your Control (e.g. strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).

Our rights to cancel and your rights to a refund

We may have to cancel an Order for the Services, if an Event Outside Our Control occurs (see paragraph 2.1 below) and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the Services are unavailable.  We will promptly contact you if this happens.  If you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you whether or not We have started work on your Order.  We may also cancel the contract for Services at any time with immediate effect if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of Us writing to you and asking you to do so.

Payment

The Fee shall be as set out in the Order. Invoices shall be paid promptly and, in any event, no later than 7 days from the date of receipt of the invoice by you.

Renovation Services Contract Terms

Our contract with you

Our contract will become binding on you and Us only when We contact you and confirm that we are able to provide you with the Services.  We will confirm this in writing to you.  Our contract is made on these Terms alone.

Our duties to you and related matters

We will supply the Services to you on the date agreed with Us and will make every effort to complete the Services on time.  However, We will not be responsible for a delay or a failure to perform due to an Event Outside Our Control.  An Event Outside Our Control means any act or event beyond Our reasonable control, including for example, strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks.  If an Event Outside Our Control occurs We will contact you as soon as is reasonably possible to notify you and if we fail to remedy the situation within a reasonable time you may cancel your Order if you no longer wish for us to provide the Services.

We will need certain information from you to provide the Services, for example, your choice of products, style of renovation, the type of property, any specific requirements or special conditions (e.g. parking restrictions, red routes, listed building status etc.).  We will contact you about this.  If you do not, after being asked by Us, provide Us with this information, or provide Us with incomplete or incorrect information, we may charge an additional fee of a reasonable sum to cover any work that is required, or We may suspend our renovation work.  We will not be responsible for any consequences you suffer where you have not provided the information to Us We have requested.

We will need access to the area where the work is to be carried out to provide the Services.  If you do not allow access to Us, We may suspend Our Services.  We will not be responsible for any consequences you suffer where you have not provided access.

It is your obligation to ensure that the property is in a clean and tidy condition prior to the Services commencing. In the event that additional works are required as a result of you failing to ensure that the property is clean and tidy (including, but not limited to kitchen surfaces being clean and free of dust and dirt), we may charge an additional fee of a reasonable sum to cover any work that is required, or we may suspend renovation work.

We may have to suspend Our Services if We have to deal with technical problems, or to make improvements to the Services which We agreed with you.  We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency.

What are We responsible for? 

If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or of Our negligence.

If We are providing Services in your property, We will make good any material damage to your property caused solely by Us in the course of Our work.

We only supply the Services for domestic and private use.  You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of revenue, loss of data or loss of business or for any injury to your reputation.

We do not exclude or limit in any way Our responsibility for death or personal injury caused by Our negligence or the negligence of our employees, agents or subcontractors, fraud or fraudulent misrepresentation, or any other loss or damage you may suffer where Our responsibility to you as a consumer cannot by law be excluded or limited under current legislation in force in either the UK or the Republic of Ireland.

Other important terms 

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and Us.  No other person shall have any rights to enforce any of its terms.

These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English Courts.

If we design a product for you, We will own all the legal rights in the product, the product design and any drafts, drawings, or illustrations We make for you

We have no responsibility for the adequacy of any products that have been supplied for use in the renovation by you /others. For the avoidance of any doubt, such products shall be supplied entirely at your own risk.


ADDITIONAL SERVICES

Please note that you will be charged an additional fee for any additional services that are agreed between you and Us (including where the services fall outside of your agreed Order). Where possible, any additional services and the fee to be charged for such additional services shall be agreed in writing prior to such services being carried out.

PRODUCTS PURCHASED FROM THIRD PARTY SUPPLIERS

Certain products may be purchased by Us on your behalf from third party suppliers. In the event that such products are rejected by you, the supplier may be entitled under its terms and conditions to levy a charge (including but not limited to a re-stocking charge) against Us. In such circumstances, We reserve the right to claim an equivalent amount of such charge from you.

MARKETING

By accepting these Terms, you agree to CKR to take photographs of your property for marketing purposes. If you would prefer your property not to feature in Our marketing material, please let us know prior to the Services commencing. CKR is committed to protecting and respecting your privacy.  The data you give us is confidential and is only disclosed in the circumstances noted in these Terms.  By purchasing Services from us you give your consent for this personal information to be used by us.

ADDITIONAL WORKS

Please note that any additional works that are agreed between you and Us (including where the works fall outside of your agreed Order) shall be agreed in writing. You will be charged a fee for additional works.

MARKETING

By accepting these Terms, you agree to CKR to take photographs of your property for marketing purposes. If you would prefer your property not to feature in Our marketing material, please let us know prior to the Services commencing. CKR is committed to protecting and respecting your privacy.  The data you give us is confidential and is only disclosed in the circumstances noted in these Terms.  By purchasing Services from us you give your consent for this personal information to be used by us.

WEBSITE TERMS AND CONDITIONS

The use of this website is subject to the following terms of use:
 
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
 
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
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