Terms And Conditions

CKR Terms And Conditions

About these Terms and Conditions  

These terms and conditions are about the services we provide to you. We/Our/Us in these terms refer to The Complete Kitchen Renovation Co. Ltd (“CKR”) company registration number 10568352 registered address: Verdemar House, 230 Park View, Whitley Bay, Tyne and Wear, England, NE26 3QR. Please check that the details on your Order and in these Terms are complete and accurate. If you notice a mistake or require any changes to your Order, please contact us.

Summary of Our Kitchen Renovation Service 

  1. We will visit you in your home in order to discuss construction and design ideas. An assessment of your kitchen will be carried out and measurements taken.
  2. Following the visit, we will provide you with an Order setting out the scope of our services (the “Services”), an estimate of our charges (the “Fee”) and a copy of these Terms.
  3. Please confirm in writing if you are happy with the Order and the Terms.
  4. The Services will commence on an agreed date.

Our Obligations to You

We will carry out the Services using reasonable skill and care to be expected of a reasonably competent contractor experienced carrying out services of a similar size and scale as the Services.

In the unlikely event that there is any defect with the Services, please contact Us and tell Us as soon as reasonably possible and please give Us a reasonable opportunity to repair or fix any defect.

CKR will have no responsibility for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow CKR’s core instructions, misuse, alteration or repair without Our prior approval.  Further, CKR will not be held liable for any defects and / or losses arising as a result of products that have not been supplied by us.

Cancellation Policy

Before We begin any work for you, you may cancel any Order for Services by contacting Us no later than 14 days before the date on which we agreed to start the Works.  We will confirm your cancellation in writing to you.  In that event if you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.  Please note however, that if you cancel an Order for Services before the appointment date and We have already started work on your Order by that time, the costs that We reasonably incurred will be deducted from any refund that is due to you.

Once we have begun to provide the Services to you, you may only cancel the Order for Services by giving Us clear notice if We break this contract in any material way and We do not correct or fix the situation within a reasonable time of you asking Us to in writing, or We go into liquidation or a receiver or an administrator is appointed over Our assets, or you are affected by an Event Outside Your Control (e.g. strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks).

Our rights to cancel and your rights to a refund

We may have to cancel an Order for the Services, if an Event Outside Our Control occurs (see paragraph 2.1 below) and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the Services are unavailable.  We will promptly contact you if this happens.  If you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you whether or not We have started work on your Order.  We may also cancel the contract for Services at any time with immediate effect if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of Us writing to you and asking you to do so.

Payment

The Fee shall be as set out in the Order. Invoices shall be paid promptly and, in any event, no later than 7 days from the date of receipt of the invoice by you.

Renovation Services Contract Terms

Our contract with you

Our contract will become binding on you and Us only when We contact you and confirm that we are able to provide you with the Services.  We will confirm this in writing to you.  Our contract is made on these Terms alone.

Our duties to you and related matters

We will supply the Services to you on the date agreed with Us and will make every effort to complete the Services on time.  However, We will not be responsible for a delay or a failure to perform due to an Event Outside Our Control.  An Event Outside Our Control means any act or event beyond Our reasonable control, including for example, strikes, civil unrest, terrorist activity or war, severe weather (including floods) or failure of telecommunications networks.  If an Event Outside Our Control occurs We will contact you as soon as is reasonably possible to notify you and if we fail to remedy the situation within a reasonable time you may cancel your Order if you no longer wish for us to provide the Services.

We will need certain information from you to provide the Services, for example, your choice of products, style of renovation, the type of property, any specific requirements or special conditions (e.g. parking restrictions, red routes, listed building status etc.).  We will contact you about this.  If you do not, after being asked by Us, provide Us with this information, or provide Us with incomplete or incorrect information, we may charge an additional fee of a reasonable sum to cover any work that is required, or We may suspend our renovation work.  We will not be responsible for any consequences you suffer where you have not provided the information to Us We have requested.

We will need access to the area where the work is to be carried out to provide the Services.  If you do not allow access to Us, We may suspend Our Services.  We will not be responsible for any consequences you suffer where you have not provided access.

It is your obligation to ensure that the property is in a clean and tidy condition prior to the Services commencing. In the event that additional works are required as a result of you failing to ensure that the property is clean and tidy (including, but not limited to kitchen surfaces being clean and free of dust and dirt), we may charge an additional fee of a reasonable sum to cover any work that is required, or we may suspend renovation work.

We may have to suspend Our Services if We have to deal with technical problems, or to make improvements to the Services which We agreed with you.  We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency.

What are We responsible for? 

If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or of Our negligence.

If We are providing Services in your property, We will make good any material damage to your property caused solely by Us in the course of Our work.

We only supply the Services for domestic and private use.  You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of revenue, loss of data or loss of business or for any injury to your reputation.

We do not exclude or limit in any way Our responsibility for death or personal injury caused by Our negligence or the negligence of our employees, agents or subcontractors, fraud or fraudulent misrepresentation, or any other loss or damage you may suffer where Our responsibility to you as a consumer cannot by law be excluded or limited under current legislation in force in either the UK or the Republic of Ireland.

Other important terms 

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and Us.  No other person shall have any rights to enforce any of its terms.

These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English Courts.

If we design a product for you, We will own all the legal rights in the product, the product design and any drafts, drawings, or illustrations We make for you

We have no responsibility for the adequacy of any products that have been supplied for use in the renovation by you /others. For the avoidance of any doubt, such products shall be supplied entirely at your own risk.


ADDITIONAL SERVICES

Please note that you will be charged an additional fee for any additional services that are agreed between you and Us (including where the services fall outside of your agreed Order). Where possible, any additional services and the fee to be charged for such additional services shall be agreed in writing prior to such services being carried out.

PRODUCTS PURCHASED FROM THIRD PARTY SUPPLIERS

Certain products may be purchased by Us on your behalf from third party suppliers. In the event that such products are rejected by you, the supplier may be entitled under its terms and conditions to levy a charge (including but not limited to a re-stocking charge) against Us. In such circumstances, We reserve the right to claim an equivalent amount of such charge from you.

MARKETING

By accepting these Terms, you agree to CKR to take photographs of your property for marketing purposes. If you would prefer your property not to feature in Our marketing material, please let us know prior to the Services commencing. CKR is committed to protecting and respecting your privacy.  The data you give us is confidential and is only disclosed in the circumstances noted in these Terms.  By purchasing Services from us you give your consent for this personal information to be used by us.

ADDITIONAL WORKS

Please note that any additional works that are agreed between you and Us (including where the works fall outside of your agreed Order) shall be agreed in writing. You will be charged a fee for additional works.

MARKETING

By accepting these Terms, you agree to CKR to take photographs of your property for marketing purposes. If you would prefer your property not to feature in Our marketing material, please let us know prior to the Services commencing. CKR is committed to protecting and respecting your privacy.  The data you give us is confidential and is only disclosed in the circumstances noted in these Terms.  By purchasing Services from us you give your consent for this personal information to be used by us.

WEBSITE TERMS AND CONDITIONS

The use of this website is subject to the following terms of use:
 
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
 
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy & Cookies

Privacy & Cookie Policy

What is this Privacy Policy for?

This privacy policy is for this website (tckr.co.uk) and served by The Complete Kitchen Renovation Co. and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
 
The Website
 
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
 
Use of Cookies
 
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
 
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
 
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
 
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
 
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
 
Contact & Communication
 
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
 
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
 
External Links
 
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Cottages in Pembrokeshire.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored LinksThis website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
 
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media PlatformsCommunication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
 
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
 
Shortened Links in Social Media
 
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). 
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
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